Find the nearest Navien Service Specialist including installers and service providers.
Make sure your service provider calls Navien’s Technical Support Department while in front of your unit, before starting any repairs.
800-519-8794, option 2.
We also recommend that you report any maintenance at 800-519-8794, option 2 or option 3.
By agreeing to access Navien's list of installers and service providers (hereafter "Listing"), you agree that the Listing is provided for your convenience only and you will not rely on the Listing to make your hiring decision. The Listing shows installers and service providers ("Installers") that 1) had at least one team member who received training on Navien product(s), and 2) requested to be listed on the Listing. Installers with an NSS logo indicate attendance in more in-depth training on Navien products. Navien does not guarantee the information provided in the Listing is accurate or up-to-date. When interviewing Installers, we suggest you asking when the Installers last attended training. If you find information is out of date or inaccurate, please call us at 800-519-8794, Option 3.
The Listing is not a recommendation or endorsement by Navien and is not intended to create any agreement with either Navien or the listed Installers.
Navien dealers and Installers are independent businesses and are not employed or directed by Navien. Accordingly, NAVIEN ASSUMES NO RESPONSIBILITY FOR ANY WORK PERFORMED AND MAKES NO EXPRESS OR IMPLIED WARRANTIES REGARDING EITHER THE INFORMATION PROVIDED HEREIN OR THE SERVICES PROVIDED BY THE INSTALLERS.
If you purchased a Navien product from an online retailer, it may not be covered under Navien’s limited warranty even if it was installed by an authorized Navien installer. Please see our Limited Warranty for details.