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NWP500 Series

High-efficiency heat pump water heaters

Navien NWP500 heat pump water heater

Navien NWP500 Series: Reliable hot water and advanced performance with impressive energy savings

Navien’s NWP500 Series heat pump water heater is engineered with advanced water heating technology for exceptional energy efficiency.

Nwp500-opened-unit-insulation

Advantages of NWP500


Designed for homeowners who want to reduce energy consumption without sacrificing performance, the NWP500 features:

  • Advanced energy-saving performance – Up to 4.05 UEF (Uniform Energy Factor) for lower operating costs
  • Stainless steel tank – improved durability and no need for internal anode rod
  • Smart connectivity – Built-in Wi-Fi powered by NaviLink® for remote monitoring & control
  • Multiple operating modes – Adjust as needed for hot water demand & recovery time
  • Easy-to-use LED display – Intuitive control panel for adjusting temperature & settings
  • Eco-friendly refrigerant – Uses R-134A refrigerant for high performance with a lower environmental impact
  • Flexible installation – Top and side water connections allow easy replacement of existing units
2025 red dot winner
Navien NWP500 heat pump water heater

Designed for smart, efficient water heating

Every component of the NWP500 Series is engineered for energy efficiency
& long-term reliability.

Navien NWP500 electric heat pump water heater detail view of internal components
heat pump water heater with stainless steel tank

Stainless steel tank and aluminum coils for improved durability.

hybrid water heater with top and side connections

Top and side
connection options.

electric heat pump water heater with built-in EcoPort

Demand Response Ready with built-in EcoPort™ (CTA-2045 Port).

Navien NWP500 heat pump water heater with built-in WiFi powered by NaviLink

Built-in Wi-Fi powered by NaviLink® with over-the-air software updates.

heat pump water heater meeting NEEA AWHS Tier 4 requirements

Designed to meet NEEA AWHS
Tier 4 requirements.

hybrid water heater with Energy Star rating up to 4.05 UEF

Energy Star rating:
up to 4.05 UEF.

hybrid water heater with quiet operation

Quiet operation,
less than 45dBA.

Ambient operating range of 41°F–113°F for Navien NWP500 heat pump water heater

Ambient operating range
of 41°F–113°F.

Quiet Operation: less than 45 dBA

chart illustrating the noise level of NWP500 heat pump water heater compared to other common sounds

Sound Pressure Levels (dBA)

We test our products in a sound laboratory specifically built to resemble a typical residence. Sound level recordings produced at steady state minimum and maximum operation measured three feet from the furnace. Additional sound level information available at: www.ensafe.com/occupational-noise-exposure-key-osha-provisions

Optimal hot water performance at your fingertips

NWP500 gives you the flexibility to match hot water production to your household’s needs, with five customizable operating modes.

control panel on Navien hybrid heat pump electric water heater
  • Energy Saver (Hybrid: Efficiency)
    The default mode, balancing efficiency and performance by using the heat pump as the primary heat source with electric backup for faster recovery.
  • High Demand (Hybrid: Boost)
    Prioritizes faster hot water recovery by more actively using the electric heating elements alongside the heat pump.
  • Heat Pump Only
    Maximizes energy savings by using only the heat pump. Best for efficiency, but with a longer recovery time (depending on ambient temperature).
  • Electric Only
    Uses only electric heating elements for the fastest recovery time. Electric Only is the least efficient and automatically returns to the previous operating mode after 72 hours.
  • Vacation mode 
    When activated, reduces the water heater's temperature to a lower setting, typically around 50°F, preventing freezing and reducing energy consumption.

New Navien NWP500 Heat Pump Water Heater

Learn more about the high-efficiency, eco-friendly heat pump water heater.

 

NWP Models

NWP500-50
Indoor
Residential
Navien NWP500-50 heat pump water heater
View model
NWP500-50
NWP500-65
Indoor
Residential
Navien NWP500-65 heat pump water heater
View model
NWP500-65
NWP500-80
Indoor
Residential
Navien NWP500-80 heat pump water heater
View model
NWP500-80

Heat pump water heater FAQ

A heat pump water heater extracts heat from the surrounding air to warm the water inside the tank. This method is significantly more efficient than traditional electric resistance water heaters.

Commonly called heat pump water heater, a hybrid water heater uses a heat pump to extract heat from the surrounding air and transfer it to the water in the tank. Hybrid/heat pump water heaters also include a standard electric water heater as a backup for times of high demand, to shorten recovery time.

Our hybrid heat pump/electric water heater will work in any climate, since they are installed indoors and maximum efficiency requires a surrounding air temperature at or above 40°F. Should surrounding air temperature drop below 40°F, High Demand or Electric only mode is recommended

As a heat pump water heater operates, the air passing over the evaporator coil will experience a temperature drop - similar to that of a small air conditioner. But the impact on your basement temperature isn’t as great as you might think. The temperature might drop by a couple degrees during the heat pump cycle, but it will return to normal when the cycle is over. Overall air cooling will depend on hot water usage, water heater mode (whether it’s heat pump only, hybrid, or electric only), basement size, and insulation. Cooling and dehumidification from the heat pump cycle can be beneficial in warmer months.

Yes, but proper ventilation is required. The NWP500 Series requires at least 450 cubic feet of space for unvented installations, or ducting for enclosed spaces.

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