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Technical Support

One more way Navien leads the tankless water-heating industry

Contractor Support is Crucial!

Even with the best equipment, sometimes things may not go as planned. That’s why Navien has staffed two world-class support centers with live technicians to make sure you get the help you need, when you need it.

Coast-to-Coast Coverage — 7 days/week, 363 days per year
(Closed Christmas Day and New Year Day)

Monday - Friday

  • Pacific: 5 am - 6 pm
  • Mountain: 6 am - 7 pm
  • Central: 7 am - 8 pm
  • Eastern: 8 am - 9 pm

Saturday, Sunday and Holidays*

  • Pacific: 5 am - 5 pm
  • Mountain: 6 am -6 pm
  • Central: 7 am - 7 pm
  • Eastern: 8 am - 8 pm

Call 800-519-8794
then select option 2

Navien Technical Support offers real time remote video support assistance through Visual Support - RemoteCall on your Apple or Android smartphone. This video support assistance allows you to share live job site video with our technicians using your smartphone camera.

How it Works

Our technicians will provide you with a unique code to establish a connection between your smartphone and the Navien technician's desktop.

Once connected, our technician will be able to see what is occurring, pause video, draw on the screen, and save photos.


Download today


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Enter your state, city, or zip code to find a Navien Sales rep or distributor near you.

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Product Serial number is 15-16 digits and can be found either on the right side of the box or the back of the front cover.
Navien, Inc. Technical Customer Service Department

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