Contractor Support is Crucial!
Even with the best equipment, sometimes things may not go as planned. That’s why Navien has staffed two world-class support centers with live technicians to make sure you get the help you need, when you need it.
Coast-to-Coast Coverage — 7 days/week, 363 days per year
(Closed Christmas Day and New Year Day)
Summer 2021 Hours (June 1 - August 31)
Monday - Friday
- Pacific: 5 am - 5 pm
- Mountain: 6 am - 6 pm
- Central: 7 am - 7 pm
- Eastern: 8 am - 8 pm
Saturday, Sunday and Holidays*
- Pacific: 5 am - 1 pm
- Mountain: 6 am - 2 pm
- Central: 7 am - 3 pm
- Eastern: 8 am - 4 pm
then select option 2
Navien Technical Support offers real time remote video support assistance through Visual Support - RemoteCall on your Apple or Android smartphone. This video support assistance allows you to share live job site video with our technicians using your smartphone camera.
How it Works
Our technicians will provide you with a unique code to establish a connection between your smartphone and the Navien technician's desktop.
Once connected, our technician will be able to see what is occurring, pause video, draw on the screen, and save photos.