To check your warranties, please call Customer Care 800-519-8794 option 3. Open Monday-Friday, 8am-5pm, Pacific

Have your serial number ready. It’s on the outside right of the unit, in between two barcodes, and will be 15-16 digits long.

A Licensed Professional must inspect the unit and report their findings to Navien’s Technical Support Team at 800-519-8794 option 2. Open Monday-Friday 5am-5pm, and Weekends and Holidays 5am-1pm Pacific.

• If a repair is approved under warranty, parts are shipped to your service provider, usually within 1 business day.
• If an entire unit is approved for replacement, the defective unit should be returned to the original distributor where the unit was purchased to avoid Warranty Processing Fees from the store. When not possible, the unit can be returned to any Navien distributor, but fees may be incurred.

*Units cannot be returned without an RGA number from Technical Support.

Navien offers a Limited Labor Warranty on most of our Products. A Warranty Claim for the part and/or unit must be approved first (see above). 

Labor fees are paid out at Navien’s Schedule of Labor Allowances.

Claims can be made here

We suggest staying with your original installer, but you are free to chose any licensed professional.

We are also happy to present our Navien Service Specialists. A listing of service providers that have taken training on our products, and choose to be listed with us.