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Navien warranty information

Navien Resale Policy – Consumer purchases through the internet or other e-commerce channels shall void Navien’s warranty.

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Navien products are backed by a limited warranty that covers labor, parts and the heat exchanger. For more details, select a product using the menu above, call 1-800-519-8794 for customer service, or start a live chat.

LIMITED WARRANTY

NAVIEN NAM SERIES CASED-COIL

This Limited Warranty is provided by Navien, Inc. (“Navien”) to cover only labor and parts for the Navien NAM Series Cased-Coil (“Product”) as originally installed in a Navien AHRI system. 

How Long is the Coverage?

The warranty periods begin from the date of original installation (“Commencement Date”),  and proof of such date must be provided to Navien. When the Product is installed in new construction, the Commencement Date shall be the date that the end-user takes title to the property. If proof of the installation date is unavailable, then the original installation date shall be deemed to be six months after the unit’s manufacture date. If the Product is registered online within 60 days of the Commencement Date, the base limited warranty term shall be extended from “Non-Registered4” to “Registered3” as shown in the Coverage Table.

Any Product not properly registered online within 60 days of the Commencement Date shall be subject to the “Non-Registered4” base limited warranty. You may register the unit and receive an email confirmation for your records at https://www. navieninc.com/register. 

What is Covered?

Subject to the terms and conditions set forth in this limited warranty, Navien will repair or furnish a replacement Part1, at no charge, for installation by a qualified HVAC service provider, if the Part fails due to a manufacturing defect under normal use and maintenance. Purchaser must pay for any and all shipping and handling charges and other warranty service costs for the replacement Part. If a Part is not available, Navien will, at its option, a) provide a free suitable Part or b) provide a credit in the amount of the then factory selling price for a new suitable substitute Part that Purchaser may use towards the retail purchase price of a new Navien product. Any new Product purchase shall be at Purchaser’s sole cost and expense including, but not limited to, all shipping, removal, and installation costs and expenses. Navien will pay reasonable labor charges for the repair subject to Navien’s prior written approval and in accordance with Navien’s schedule of approved labor allowances for a period of 90 days from the date of original installation. All repair Parts must be genuine Navien Parts unless otherwise authorized by Navien. All repairs and replacements must be performed by an individual or servicing company that is qualified to do the type of repair. During the applicable warranty period, replacement of the Product or Part requires Navien’s direct prior written approval, and no third party is authorized to provide such approval on behalf of Navien. 

The replacement Part or Product will be warranted only for the unexpired portion of the applicable warranty period for the original Part or Product.

Warranty rights will not be diminished or affected for residents of any jurisdiction, such as California and Quebec, that prohibit warranty benefits conditioned on registration.

Transfer of Warranty to Subsequent Owners

When ownership is transferred to a subsequent owner, while the Product remains at the site of original installation, warranties are reduced to the “Non-Registered4" duration listed in the table below.

NAM Series - Coverage Table for Labor and Parts Only
Residential2 Commercial
Parts1 Registered3 10 Years 1 Year
Non-Registered4 5 Years
Labor 90 Days

Definitions:

Parts1 – refers to all internal functional components of the unit, except for the Combustion Heat Exchanger
Residential2 – Refers to a Single-Family, residential application.
Registered3 – Refers to coverages for units registered within 60 days of the Commencement date.
Non-Registered4 – Refers to coverages for units registered 61 days or more after the Commencement Date

Eligibility Requirements

To be covered under this limited warranty, the Product or Parts must meet the following requirements: (i) The Product must be in the same location where it was originally installed; (ii) The Product must be properly installed, operated, and maintained by a licensed HVAC service provider in accordance with the specifications or installation, operation, and maintenance instructions provided by Navien, and you must upon request, present written maintenance records, (iii) The Product or Parts replaced under this limited warranty must be given to the servicing provider for return to Navien; and (iv) All claims under this limited warranty must be filed within 30 days of the failure date.

How do I get service?

You must contact the original installer of your Product who must then contact Navien to report the issue. If you cannot find or do not wish to use the original installer, you may choose any service provider who is qualified to complete the necessary repair. Your service provider must contact and obtain approval from Navien’s Technical Support team at 800-519-8794 or an authorized Navien distributor prior to commencing any warranty service. The installer and/or service provider must comply with Navien’s warranty service and return procedures as available on Navien’s website...

What is not covered?

Navien’s Limited Warranty shall be void in the event of an occurrence of any of the following:

  • Improper installation, including but not limited to, installation in violation of applicable rules, laws or building codes, incorrect refrigerant type, reinstallation at another location, etc.
  • Failure to install the unit by a qualified HVAC installer.
  • Accident, abuse or misuse including but not limited to installation for non-recommended uses, failure to follow or comply with the Manual, etc.
  • Improper maintenance including but not limited to, operating in corrosive atmospheric elements, including but not limited to, chlorine, fluorine, salt, sulfur, recycled waste water, urine, fertilizers, rust, or other damaging substances or chemicals.
  • Modification, alteration, addition of non-approved components, or misapplication of the Product in any manner.
  • Damage or problems caused by electrical surges, flooding, fire, freezing, abnormal external temperature, force majeure, riot, act of war, or any acts of God.
  • Performance problems caused by improper use of refrigerant lines, filter drier, electric service voltage, wiring, fusing or any other components, parts or specifications.
  • Vibration and noise unless caused by a defect in materials or workmanship. Any other causes other than defects in materials or workmanship.
  • Operating the Product at temperatures outside the factory calibrated temperature limits and/or exceeding the maximum setting of the high limit control.
  • Installation at any location outside the United States or Canada.
  • Conversion from R-454B refrigerant to other refrigerants or attempt to operate with a type of refrigerant not specified for the cased-coil.
  • Accidental or intentional damage.
  • Failure to perform normal maintenance as described in the manual, such as cleaning of the heat exchangers, unit cleaning and/or filter replacement.
  • Parts or accessories not supplied or designated by the manufacturer.
  • Any damage, or the need for any repairs, caused by frozen or broken heat exchanger, moisture intrusion, mold or other biological growth.
  • Changes in the appearance of the unit that do not affect its performance.
  • Replacement of fuses and replacement or resetting of circuit breakers.
  • There is no warranty on any Product purchased through the internet or from any installer that obtained the Product from a supplier or distributor not authorized by Navien.
  • Purchase of Product made on an uninstalled basis, whether direct, online or through a secondary or auction market.

Warranty Limitations

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION OF THE WARRANTY HEREIN AND FURTHER NAVIEN SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES THAT MAY ARISE, INCLUDING LOST PROFITS, DAMAGE TO A PERSON OR PROPERTY, LOSS OF USE, INCONVENIENCE, OR LIABILITY ARISING FROM IMPROPER INSTALLATION, SERVICE OR USE OF THE PRODUCT. ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS ARISING UNDER STATE LAW ARE LIMITED IN DURATION TO THE PERIOD OF COVERAGE PROVIDED BY THIS WARRANTY, UNLESS THE PERIOD PROVIDED BY STATE LAW IS LESS.

No one is authorized to make any other warranties on behalf of Navien. Some states do not allow the exclusion or limitation of incidental or consequential damages, or how long an implied warranty lasts, so the above limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If this Product is considered a consumer product, please be advised that some local laws do not allow exclusions or limitations on incidental or consequential damages, or limitations on how long a warranty lasts; or how long an implied warranty lasts, so that the above limitations may not apply to you. Refer to your local laws for your specific rights under this limited warranty. If you have any questions regarding this limited warranty, please contact your original installation dealer, or any participating dealer, should your original installation dealer no longer be available. No action arising out of any claimed breach of this limited warranty may be brought by the Purchaser (or any subsequent purchaser retaining the balance of a properly transferred limited warranty) more than one (1) year after the cause of action or claim has arisen.

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