To Our Valued Navien Customers:
Our hearts go out to those affected by last week’s unprecedented storms. We at Navien are here for you and our dedicated teams have been assisting as many customers as possible to help restore hot water and heating service to their homes and businesses. Due to extended exposure to freezing temperatures, damage to the water heater or boiler may have occurred causing water leaks. If leaks are observed from your appliance, please immediately turn off water and gas to the appliance, turn off (but do not unplug) the appliance, take precautions to drain or collect remaining water in the appliance and contact a licensed professional to evaluate the extent of the damage and determine an appropriate remedy. We also encourage customers to contact their insurance provider to determine coverage options should damages surpass available repair options.
If you need assistance in locating a local professional, please visit the “Installer/Service Locator” feature on our website to search for the nearest Navien Service Specialist.