WEC600
Navien-app-icon-ci

Download the new Navien mobile app!

Apple iOSGoogle Android

Navien warranty information

Navien Resale Policy – Consumer purchases through the internet or other e-commerce channels shall void Navien’s warranty.

Select Navien Unit

Navien products are backed by a limited warranty that covers labor, parts and the heat exchanger. For more details, select a product using the menu above, call 1-800-519-8794 for customer service, or start a live chat.

Limited Warranty

Congratulations on the purchase of your Navien WEC Tankless Electric Water Treatment system. Thank you for choosing Navien to support your water care needs.

Navien, Inc. warrants that the Products identified below are free from manufacturing defects in materials and workmanship

Effective Limited Warranty Coverage

Navien products include a limited warranty covering labor and parts, starting from the original purchase date. This Limited Warranty covers manufacturing defects and workmanship when installed by authorized professionals and operated according to the Installation & Operation Manual, as specified in the limited warranty document. Improper installation or use will void this limited warranty. The original purchase date must be submitted to Navien, and proof of the date must be provided upon request. This Limited Warranty remains valid to the original purchaser, with limited transferability to subsequent owners, but only while the Product remains at original installation site.

What's Covered

Subject to the foregoing terms, Navien will repair or replace the covered Product, any part, or component that is defective in materials or workmanship during the limited warranty period(s). Under this limited warranty, Navien will furnish replacement part(s) for installation by authorized professionals at no charge for the part(s) to replace any product part that fails due to a manufacturing defect under normal use and maintenance. The end-user must pay for any and all shipping and handling charges and other costs of limited warranty service for the replacement part(s). Navien will repair or replace the covered Product or any part or component (as available), that is defective in manufacturing or workmanship for a period of up to five (5) years for parts and up to a limited warranty, subject to terms. If the Product part is not available, Navien will, at its option, a) provide a suitable part or b) provide a credit in the amount of the then factory selling price for a new suitable substitute part to be used by the end-user’s towards the retail purchase price of a new Navien product. Any new Product purchase shall be at the sole expense of the end-user including, but not limited to, all shipping, removal, and installation costs and expenses.

Navien will pay labor charges for the repair subject to Navien’s prior written approval and in accordance with Navien’s schedule of approved labor allowances for a period of one (1) year from the date of installation for the original owner only. All repair parts must be genuine Navien parts unless otherwise authorized by Navien. All repairs and replacements must be performed by authorized professionals or service companies.

During the limited warranty period, replacement of the Product, parts, or components must be approved by Navien. Navien does not authorize any person or company to assume any obligation or liability in connection with approving replacement of the Product, parts, or components on behalf of Navien. The replacement Product, parts, or components, will be warranted only for the unexpired portion of the limited warranty period for the original component or product.

Limited Warranty Period
Products Labor Parts Non-Registered Parts Registered
WEC Series (Residential) 1 year 3 years 5 years

*Residential use means a Single-Family Residence

If the product is registered within sixty (60) days from the date of purchase, the base limited warranty term shall be extended from “Non-Registered” to “Registered” terms in the table. above. Any Product not properly registered within sixty (60) days of the purchase date shall be subject to the “Non-Registered” base limited warranty. To register the unit online, go to: https://www.navieninc.com/register to complete Product registration and receive an email confirmation for your records. Or fill out, stamp, and mail, the attached limited warranty registration card.

How to Get Service

You must contact the original installer of your Product. Your installer will need to contact Navien to report the issue. If the original installer cannot be identified or you no longer choose to use that service provider, you may choose any service provider who is authorized to complete the necessary repair. Your service provider will need to contact Navien’s Technical Support team at 800-519-8794 or an authorized Navien distributor prior to commencing any limited warranty service. The installer and/or service provider must comply with Navien’s limited warranty and return policy procedures as available on the Navien website. Proof of the date of purchase must be provided to Navien. At Navien’s request, the defective Product or part must be returned to Navien. If proof of purchase date is unavailable, six months after the unit’s manufacture date will be used.

What’s Not Covered

Navien’s Limited Warranty shall be void in the event of an occurrence of any of the following:

  • Improper installation, failure to install in strict compliance with the Installation Manual procedures, installation by unauthorized installer, and installation in violation of applicable rules, laws, or building codes.
  • Product purchased through the internet, other e-commerce channels, or any installer that obtained the Product from a supplier or distributor not authorized by Navien.
  • Failure to perform regular maintenance, misuse, operation at settings other than those recommended or specified, and noncompliance with instructions or guidelines set forth in the WEC Series product manuals.
  • Modification or alteration of the Product in any manner, including but not limited to, removal of any component or part, addition of any nonapproved components, relocating or moving the product from its original installation site or any accidental or intentional damage to the product.
  • Installation for non-recommended uses.
  • Any damage caused by local adverse conditions including but not limited to feed water conditions.
  • Damage or problems caused by water pressure issues, electrical surges, direct sunlight, flooding, fire, extreme external temperatures, and any other cause of damage not directly caused by a manufacturing defect.
  • Installer failure to fully comply with the Limited Warranty Service and Return Policy procedures as is available on the Navien website. Such policies include but are not limited to the Installer’s failure to first contact Navien Technical Support while in front of the product for purposes of troubleshooting the identified problem or issue.
  • Performance issues due to incorrect sizing of the WEC, exposure to direct sunlight, or improper installation of the water supply line, electrical components, or other system parts.
  • Damage, malfunction, or failure caused by external factors such as abuse, negligence, accidents, fire, flood, freezing, wind, lightning, moisture intrusion, biological growth, or other acts of God.
  • Operating the WEC with inadequate pretreatment due to failure to properly maintain the sediment pre-filter and post carbon block (C/B) filter.
  • Operating the WEC when it is not supplied with Navien CIP solution.
  • Operating the WEC outside of the specified water pressure or temperature range listed on the rating plate.
  • Installation at any location outside the United States and Canada.
  • Removal or alteration of the rating plate.
  • Vibration and noise caused by anything other than normal operation of the product.
  • Replacement of fuses and replacement or resetting of circuit breakers.
  • To maintain the validity of the limited warranty, professional water quality testing must be conducted before installing the WEC. The feedwater quality must fall within the product’s specified operational limits.
  • This Limited Warranty does not cover failures due to buyer negligence in managing CIP solution and sediment pre-filter and post carbon block (C/B) filter.
  • Moving the product from the original installation site. (In the unlikely event that the product needs to be moved, be sure to contact Navien Technical Team in advance.)

Exceptions of Limited Warranty

This Limited Warranty is subject further to the terms and conditions set forth herein and as may be further specified in the Terms and Conditions page located on the Navien website at www.navieninc.com. WITH THE EXCEPTION OF THIS LIMITED WARRANTY, NAVIEN DISCLAIMS ANY OBLIGATION OR LIABILITY WITH RESPECT TO THE PRODUCTS OR THEIR SALE AND USE, AND NAVIEN NEITHER ASSUMES NOR AUTHORIZES THE ASSUMPTION OF, ANY OBLIGATION OR LIABILITY IN ONNECTION WITH THE PRODUCTS. THIS DISCLAIMER INCLUDES ANY OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY RESPECTING THE PRODUCTS OR ANY PARTS OR COMPONENTS THEREOF, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Navien’s total liability for any claim arising hereunder shall not exceed the purchase price which you paid for the Product. NAVIEN SHALL NOT IN ANY EVENT BE LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL OR LIQUIDATED DAMAGES OR PENALTIES, INCLUDING CLAIMS FOR LOST REVENUE, PROFITS OR BUSINESS OPPORTUNITIES, EVEN IF NAVIEN HAD OR SHOULD HAVE HAD ANY KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, OF THE POSSIBILITY OF SUCH DAMAGES.

State Law and the Limited Warranty

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damage, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Chat
Contact Us